RETURNS

  • RETURNS POLICY

We will offer a refund or exchange on an unworn, undamaged item within 14 days of it being received by you. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.

If you return an item to us because it is faulty, a refund will be issued after a though check of the item. Please inform us within 24 hours of delivery by email. Once the refund is confirmed we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).

If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.

Items purchased online can be returned via post within 14 days of receipt of purchase. Refunds will be processed by us within seven business days.

All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Return address: Made East LTD, 31 Springdale Road, London N16 9NS.

Email address -  sales@madeast.com.

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